McDonaldization: The Dehumanization of Workers
McDonaldization is becoming the new wave of job types where workers are being deskilled, dehumanized and exploited. Machines are taking over tasks which the employees used to do such as bank machines (interact). The McDonaldized jobs now instead of making the employee do all the work they have the customer working too, for example when the customer cleans up after eating. These jobs are becoming less interactive and personal because workers are becoming dehumanized and only allowed to follow a script, there is also the fact that fast food Company’s use drive through, where limited interaction occurs and are many restrictions. These types of jobs which the author George Ritzer labeled “McJobs†are run by organizational principals such as; efficiency, uniformity, predictability and control.
The fast-food industry accounts for 40 percent of people employed in the restaurant business (of all types), of an approximate 6 million workers.
